Terms And ConditionsTerms & ConditionsBy placing a booking with The United Coaches, the Customer or the Hirer acknowledges that they have read, understood and agree to accept the Terms and Conditions as detailed below.
In the following terms and conditions, “the Company” refers to The United Coaches, its subsidiaries, brands or identities under which the company may trade, “the Customer” and/or “the Hirer” refers to the person and/or organization making the booking and “the Driver” refers to the driver or drivers of the coach, the coach operator or supplier of the vehicle.The Company provides a transport booking and management service, working closely with operators licensed by the appropriate licensing authority in the relevant jurisdiction or State. The Company manages the booking process, allocation of bookings to service operators, and the overall quality of the service provided to customers. Service operators are responsible for providing vehicles and drivers fully compliant with the terms of their operating license and with the Company’s service quality standards.
Application 
These Standard Terms and Conditions shall apply whether the agreement is verbal or written and shall enter into force immediately upon the Company accepting a booking via the Company’s Transporters system.
The Hirer shall at all times remain solely responsible for the acts and/or omissions of the passengers permitted to travel by Hirer (whether directly or indirectly) and therefore any additional costs incurred by the Company during the performance of the contract shall be borne by the Hirer irrespective of whether the Hirer travels
.Pricing and Quotations
All prices are valid for a period of 7 days from the date of issue, subject to vehicle availability and can be withdrawn or varied without notice. Price changes may occur by reason of matters outside our control which increase the cost of the product or service. Such factors include adverse currency fluctuations, fuel surcharges, taxes and other relevant cost increases. Please contact your consultant for up-to-date prices.
Amendments to your original quote (or subsequent booking) such as a change of vehicle size, extra kilometres, extra hours, extra drop-offs or pick-ups may require us to provide you with a revised quotation. Additional costs such as (but not limited to) the provision of trailers, child restraints, tolls, airport parking fees etc may also affect your quote.
Where an obvious error has occurred with the quoted/accepted price, we reserve the right to advise the customer of the error and provide an amended price for the journey and void the booking confirmed or accepted.
Payment
A deposit of 25% will be made at the time of booking confirmation. This deposit is fully refundable up to 14 days before the date of travel. All payments must be paid in full 7 days prior to the performance of the booking unless expressly agreed by the Company in writing.
In the event that the balance is not paid by the due date (normally 7 days before travel unless expressly agreed in writing) the Company reserves the right to cancel the booking and any payment paid will be forfeited.
If payment has not been received within the agreed timescales then the Company can no longer guarantee the quoted price and may be required to revise its quotation.
In the event that a refund is due, please provide us with your banking details and full account name to avoid further financial institution processing fees. We will only refund a maximum of the booking value.
Invoices
Where the Company has agreed to a credit arrangement or account facility with the customer, invoices will be issued in accordance with the agreed arrangements and may include additional charges for credit and payment charges. All invoices are to be paid within seven days from the date of the invoice unless otherwise agreed in writing.
Any queries relating to Company invoices must be raised in writing by the Customer within 7 days from the date of the invoice. If no query is raised by the Customer within this period, it will be deemed as having been accepted in full.
Booking Confirmations and Amendments
It is the responsibility of the Customer to check the Booking Confirmation, once received, for its accuracy and completeness. Any discrepancies found in the Booking Confirmation should be communicated to the Company as a matter of urgency.
If a Customer requires amendment to a Booking, the amendment will only be considered as implemented when the Customer has it confirmed in writing and the Company has acknowledged said amendment with a new Booking Confirmation. If an updated Booking Confirmation has not been received by the Customer with the updated details, the Customer will be subject to the terms of the original Booking Confirmation. No amendment can be agreed with the Driver and the Driver does not have the authority to bind the Company in any manner whatsoever.
It is the Customer’s responsibility to ensure that all trip details are complete and correct and at no time should verbal amendments be considered as confirmation of a change to an existing booking.
The Company cannot be held responsible for any delays in arrival at a destination caused by traffic problems and/or adverse weather conditions and these factors should be taken into account by the Customer when requesting a collection time when making a booking.
The Company shall have no liability to the Customer for failing to arrive at a destination on time and shall bear no liability for late arrival at performances or events and the Customer shall have no claim against the Company for any reimbursement to the cost of any tickets for any such performance or eventDepending on the nature of the booking amendment, additional charges may be required.
Customer Service
The Company operates a customer service improvement programme to make sure that any service issues are dealt with promptly and trigger an improvement to the procedures used.
Bookings are tracked at each stage of the process and written and telephone communications are recorded to assist with service improvement. A copy of the Company’s customer service procedure is available on request
Any complaints must be made in writing in a speedy and timely manner. The Company will be unable to accept any complaints or apply compensation for complaints received more than 30 days after the date of travel.
Any remedies or compensatory measures offered (if any) by the Company are at the strict discretion of the management of the Company.
The Hirer also agrees that in the event of a dispute arising from a booking, a charge back request will not be raised through the card issuer or bank. The Hirer agrees to have a fair independent hearing with a licensed mediator if an agreement cannot be made between the Hirer and the Company with both parties to split the cost of such mediation equally.
Any complaints regarding the condition of the vehicle supplied or its facilities should be supported by photographic evidence.
Additional Charges and Surcharges
Unless it has been agreed otherwise, the hire price will not include tickets, admission charges, ferries, road tolls or parking and these and any other extra charges not included in the Quote will be the sole responsibility of the Hirer unless otherwise agreed to in writing with the Company.
However, the Company may make these arrangements, on request, on the Customer’s behalf and would do so acting as an agent for the Customer.
This means that any terms and conditions applicable to that transaction by that supplier (i.e. those relating to payment, cancellation, refunds etc.) would be as binding on the Customer as if they had made these arrangements directly.
All bookings at the point of quotation will be based on the use of a single Driver however, for longer journeys in terms of hours it may be necessary to employ the services of a second Driver in order to comply with the regulations regarding Driver’s hours and therefore the Company reserves the right to review the quotation should this be the case and should there be a need for additional charges the Hirer will be advised at least where possible 7 days prior to the journey date.
Irrespective of clause 4 above, should the customer instruct the Driver to, or otherwise make changes to the booking and these changes incur additional costs and charges, either before or during the booking, the Customer accepts full liability for said charges.
For some journeys, it may be necessary to accommodate the Driver/s, these costs will be borne by the Hirer and will be paid in advance of the journey’s commencement.
Where Driver’s accommodation is arranged by the client, it must be a single occupancy room with its own bathroom for each driver and a minimum of 3 stars
.The quotation is given with regard to the operating costs at the time of the quotation. If more than 14 days elapse between the date of the quotation and its performance, the Company reserves the right to pass on any increase in the cost of fuel or any other increased costs to the Hirer.
The Company reserves the right to charge for damage to vehicles made by the Hirer and/or the passengers. Monies will be collected from the Hirer.
Any taxes or charges imposed by any Government or other authority which the Company is obliged to pay in order to fulfil the booking will normally be included in the quotation or confirmed booking price.
However, if any such tax or charge is introduced or increased after the booking has been made and before travel, the Company will pass that cost onto the Customer and the Customer will be obliged to pay it prior to departure.
Failure to make such requested payment will be regarded as cancellation by Hirer.
If actions by a customer mean that an upcoming journey is affected the customer is liable for the costs. For example, if the vehicle is soiled by customers and the Company has to organize another vehicle to cover the next booking, then the responsible party will be liable for the cost of the new driver and vehicle.
Vehicle Photographs
On request the Company can provide a photograph of the type of vehicle being supplied. The photograph supplied is an illustrative guide only and may be a different make/model with different livery and appearance to that actually supplied to the booking.
Luggage and Passenger Numbers
The vehicle supplied by the Company will take account of the amount of luggage as well as the number of passengers specified at the booking time.
The Customer must ensure they specify the correct information at the time of the booking and inform the Company as soon as possible if there are any changes.
Cancellation by Hirer
All cancellations must be made in writing.
Any cancellation requests must be acknowledged by reply email from one of our representatives. The Customer must email the cancellation request and ensure that a confirmation reply email has been received from The United Coaches confirming that the journey has been cancelled.
The Company accepts no responsibility for cancellation requests made via phone, message service or email that has not been acknowledged by The United Coaches.
All bookings made with The United Coaches are subject to the cancellation policy below:
-If a booking is cancelled 14 days or more prior to the travel date, no cancellation charges will apply and a full refund will be issued
-.Cancellations made within 7 days of the travel date will incur a 50% cancellation fee of the total booking amount.
-If the booking is cancelled less than 24 hours before the scheduled departure, a 100% cancellation fee will apply and no refund will be provided.
-The cancellation fee will be automatically charged to the Customer’s card if the journey is cancelled within these terms.
Refunds or credit rollovers of any kind are solely at the discretion of The United Coaches.
Cancellation of an event, holiday or reason for travel does not affect the Hirer’s liability for the above cancellation fees and the monies will be due as if the vehicle was travelling.
Should the Customer not have paid the amount set out above at the time of cancellation the balance shall become due immediately and shall be a debt owed to the Company.
The Company may, at its sole discretion, engage the services of a debt collection agency to recover any unpaid amount together with interest and any debt collection charges and legal fees.
Cancellation by the Company
In the event that the Company is unable to provide a vehicle or vehicles to meet all or part of the Customer’s booked requirements due to reasons of emergency, vehicle unavailability, or other reason, the Company will take all reasonable measures to provide a replacement or alternative solution.
If this is not possible, the Company retains the right to return all monies paid and, without liability, cancel the booking providing the Customer with as much notice as possible.
In such circumstance the Company shall have no liability for any inconvenience or loss incurred and will not be liable for any direct or consequential loss howsoever arising.
Purpose of Journey
The Company must be notified of any bookings for sporting events, music festivals or political demonstrations and rallies at the time of booking, as there may be specific legal or other requirements that could affect the booking.Failure to notify the Company correctly of the nature of the journey will be construed as breach of contract and at the Company’s absolute discretion may lead to termination of the booking without compensation or refund.